Guide to PS3 Troubleshooting

Game consoles are really popular today. Kids and adults enjoy the different games that the PS3 offers. However, it can be very frustrating once you encounter some problems. Malfunctions can happen anytime and if you know the basic troubleshooting skills, you will know what to do.

 

PS3 is an expensive game system, and diagnosing issues will require some degree of knowledge. You should be familiar with the methodical approach so you won’t need to contact customer service every time you experience problems.

 

Here are some things that you can do:

 

  • When the screen freezes in the middle of a game, you will have to hold the power button for about ten seconds. This will shut down the PS3. After a few seconds, you can turn it on once more.
  • Check the power button of the PS3. If it flashes from red to green, it only means that the device is hot. This usually happens when you’ve played with the game console over an extended period. Turn off the PS3. The air vents should be clear and you have to make sure that the console is away from other electronics that tend to heat up.
  • Another overheating issue is when the red light just keeps on flashing. You should be aware that this is a critical problem. You have to shut down the console and don’t use it for a couple of days. The console must cool down completely.
  • Before using any disc or DVD, you will have to check its content. There are times when some of the discs are not compatible with the console and no matter what you do, the disc will not play.
  • The good thing about the PS3 is that you can connect it to a network. To make sure that the connection is working properly, you can look into the Ethernet connection. You should only connect the PS3 with broadband connections. It will not work for dial-up connections.

 

Discs that don’t play in the console are another common problem. This means that the disc is not recognized by the PS3. Discs that have been exposed to direct sunlight or heat will not play because the content is often corrupted. You should be careful in handling the discs. Keep the discs inside the protective cases.

 

Just in case you’re using DVDs, you have to finalize it disc and are recorded in the NTSC. There are times when the device won’t eject the disc. If this happens, all you have to do is hold on to the eject button for 10 seconds. The system will instantly eject the disc. After that, you should turn off the console.

 

There are region codes and parental settings that you must abide with if you want your family to enjoy the game.  If you attempt to play a disc that is not recognized, the picture will be distorted.

 

It’s a good thing that you can find lots of resources online that will allow you to troubleshoot any problems or issues that you may encounter.

 

FIVE BASIC TROUBLESHOOTING STEPS FOR PS 3 HOME DNS ERROR

A DNS error displayed on the screen of your PS 3 while accessing the PlayStation Home or other online applications is caused by a number of reasons. Generally, this is a common error for devices that connect to the Internet. Usually, it indicates minor issues on your PS 3 and needs a few basic networks troubleshooting to get it back online. And there is no need for you to worry or think that your console is dead because this error does not indicate a hardware failure. This issue usually lies either with the router you are using or with the PS 3 itself.

 

Most of the time, this issue is caused by faulty connections. Changing and making alterations to the said connections are needed to fix the PS 3 DNS error. This article talks about the various ways to help you address this problem quickly and easily without the need of taking your console to the Sony repair centre.

 

Here is a list of simple and easy fixes for the DNS error. So read on.

 

  1. Reset your modem ( the device given by your Internet service provider).

Turn off the power of the modem where your PlayStation 3 is connected to.  Let it rest and wait for at least five minutes. Turn it back on. You should be able to go online using your PS 3 console. If it did not fix the issue, try to let rest for a longer time before turning it back on.

  1. Access your router’s GUI (Graphical User Interface) to make some changes on its settings. Type your router’s IP address on the navigation bar of your computer’s web browser. Mostly, the routers’ IP address used is 192.168.1.1. After hitting on Enter on your keyboard, you will be routed to your router’s page. Type in your username and password. If it is the first time that you are accessing it, you don’t need to enter any information. Just click on the OK button and you will be routed right away to the router’s page. Look for the UPnP option on your router’s page and click on disable. Then click on “Apply”. After the changes took effect, you can then try accessing Internet with your PS 3.
  2. Upgrade the firmware version of your PlayStation 3 console. You can find the latest updates of PS 3 firmware versions on the Internet. You can also log in to the Sony’s website and check for the latest firmware update. Connect a USB flash drive to your computer. Create a new folder in your flash drive. Name the folder with the word “GAME” for you to easily find it. Download the latest firmware update and save it to the new folder. Disconnect the USB flash drive from your computer and plug it into your PS 3 console. Access the drive through the GAME menu on the XMB main menu and install the saved latest firmware. After updating the firmware, you should be able to access the Internet.
  3. Remove the router from your network set up and connect your PS 3 console directly to your modem. If your console will work with this connection, then the problem is with your router. Or you can also try connecting your console to a different router and see if the problem is with the router or probably the console has issues connecting to routers.
  4. Try to disable the firewall on your computer. If the computer connected to your network set up has a firewall enabled, it can also cause DNS error on the PS 3 console.

 

Different PS3 Troubleshooting Info

It can be hard to look for solutions to your problems especially if you’re a new PS3 gamer. It wouldn’t be a good idea to spend all your time working. You also need to unwind and relax and this can be done by playing games on your PlayStation. This game console isn’t cheap and when you start experiencing problems or issues, you will start to wonder how you are going to fix them without paying for professional services.

 

Bringing the PS3 to the Sony service center will cost you money and you will pay more when there are parts to be replaced. Others who want to save money opt for DIY solutions but before you do this, you need to possess the right skills and knowledge.

 

There are many reasons why you’re encountering problems with the PlayStation. Overheating is a common issue. The root problem is dust and dirt buildup. The symptoms of this problem are the yellow or red blinking light. Touch the console and if it’s too hot, you have to stop playing. Give the console some rest and allow it to cool down.

 

Regular cleaning is important when you have a PS3. You have to clean the lens, the outside areas, and the internal sections. With the latter, you should know how to clean using compressed air. The insides of the console are sensitive and if you damage one, the PlayStation might never work again.

 

The system settings can also be an issue. Using the console with the HDTV and the standard television is different. You have to adjust the settings depending on the television that you’re using. Basically, you have two options – using the HDMI and the scart cables. The latter is supplied with the console but if you want to use a single cable for the audio and video, you should opt for the HDMI cables even if it’s pricier.

 

Check all the cables that are attached to the console and the television. Loose connections are common among users. You also need to find out if you’re using suitable cables. Not all cables with work with the PS3. Ask the store owner or check the specs of the product to find out. After attaching the cables, you have to restart the console before using it.

 

Game discs come with a price and if you don’t have backup, you will need to buy new ones every time. Damaged and dirty discs can harm the console. You have to take good care of the discs and when not in use, you have to keep them inside the cases. You also have to clean dirty discs so that the console can read them.

You need to avoid corrupted and damaged game files. This will protect the PS3 and increase it life. If the steps above don’t work, advanced repair is required. It is up to you if you will proceed with this on your own or bring the console to Sony. Either way, you can get the PS3 fixed at the soonest possible time.

 

BASIC TROUBLESHOOTING STEPS FOR PLAYSTATION 3 NO SOUND ISSUES

Like any other devices that produce sounds, the Sony PlayStation 3 console is also prone to audio problems which may create interruptions to your movie, gaming and music experience.  If this problem occurs in your PlayStation 3 console, you can try fixing it first before sending it over to Sony for replacement or repair. Usually, audio problems on a PS 3 console are not as serious as they appear.  Generally, it is caused by loose connections; poor set up, and damaged cables. Therefore, this issue is something that can be addressed on your own.

If your PS 3 console is working fine on all other areas but does not play sound, you can try the following troubleshooting fixes and methods before taking your PS 3 console to Sony’s repair centre.

  1. Turn the power off on your PS 3 console.
  2. Check for cables that look like damaged, worn, or frayed and replace them with new ones.
  3. Check if the cables are connected firmly to the correct slot where it is supposed to be connected. You can also try disconnecting all the cables connected to your PS 3 console and re connect them all back in to make sure it is properly and correctly connected to the ports.
  4. Place the console on standby mode by shutting it down. Press and hold the reset/power button on the PS 3 console until it turns on and goes back to the standby mode. Then turn the power on again on the console. This will change the audio and video settings on your PS 3 to default setting.
  5. Adjust the console’s audio output settings manually by going to “Settings” on your PS 3 and choose “Sound Settings”.  Then choose “Audio Output Settings” and choose the type of audio connection that you are using. The types of audio connections for you to choose from are AV MULTI, SCART, Audio Input Connector, Optical Digital, and HDMI. Click on the “x” button on your controller to confirm your selection.
  6. Adjust also the console’s audio input settings. Using the audio remote control, click on the Input button. It will do the changes of your PS 3 console’s audio input setting. Press and hold it until “digital” shows up on the audio receiver. Then try to play a media file to check if the issue is resolved or not.
  7. If you are playing sound simultaneously through multiple connections, turn on the Audio Multi-Output in the Sound Settings of your PS 3 console.
  8. Turn the power off on your PS 3 console and completely shut it down by disconnecting the power cord from the electrical wall outlet. Then connect a different audio cable to your PS 3 console.
  9. Try connecting your PS 3 console to a different display and see if it works or not.

10. Check the remote control of your PS 3 if it is working properly or not. Replace the batteries on your remote control. Then try to use     it with your PS 3 console.

11. Check also if the audio/video sync setting is turned on.

 

6 EASY TROUBLESHOOTING TIPS FOR PLAYSTATION 3 DISC READ ERROR

If you have issues in getting your Playstation 3 to load or play games, CDs or DVDs, here is a list of troubleshooting tips that usually resolve its root cause.

  1. Check if the disc is clean.

Start checking on the most obvious cause as to why your disc won’t load and play – it is surely not clean.

To clean the disc, using a lint-free cloth for cleaning is highly recommended. There are many cleaning cloths that are made specifically for DVD/CD and are available at computer stores worldwide.

Avoid using other materials or fabrics such as T-shirt or paper towel when cleaning your discs. These materials will leave small scratches on your disc. The scratches, fingerprints, and smudges on your disc will definitely prevent your Playstation 3 from properly reading your disc. Another thing to keep in mind also is to avoid using or inserting DVD/CD drive cleaners into your Playstation 3 because they may cause damages to the console’s system.

  1. Try inserting a different disc.

You can try using or inserting a different CD or DVD into your Playstation 3 console. And if there is another Playstation 3 unit available, try using it with your disc to determine if the problem is with your Playstation 3 console or with your disc.

  1. Try inserting a different disc type

You can try loading a different disc type such as DVD or CD. Doing so can help you identify if the problem happens on multiple types of discs or on just one particular disc type.

  1. Remove the game data and re-install it afterwards.

Another way to resolve the issue of a game disc not loading on your Playstation 3 console is by deleting the game and re-installing it afterwards. Click on Game, and then go to Game Data Utility; find the game data for the disc that you wanted to play. Highlight the game data and click on “Delete” to remove it from the console’s system. Then, re-insert the game disc and re-install the game.

  1. Restoring your Playstation 3 console’s file system.

The possibility that your Playstaion 3 console might have damaged files on its hard drive may also cause these issues. You can remove these damaged files from your Playstation 3 console by activating its safe mode and clicking on “Restore File System“. Make sure to create a back-up data for some of your important files before performing the Restore File System. For more information and walk through guide, select Activate Safe Mode page and read about it.

  1. Lastly, check backward compatibility.

Playstation 3 console models such as CECHE01, CECHB01, and CECHA01 are backward compatible with Palystation 2 software games. Find the model number of your Playstation 3 console at the back of the unit and check or compare it with the table below. Find out if your Playstation 3 console is compatible with the game that you wanted to play.

ORIGINAL HARD DRIVE CAPACITY MODEL NUMBER USB PORTS PS 2 SOFTWARE COMPATIBLE RELEASE DATE IN PRODUCTION
250 GB CECH-2101B 2 NO MAY 2010 YES
120 GB CECH-2101A 2 NO MAY 2010 YES
250 GB CECH -2001B 2 NO NOV 2009 YES
120 GB CECH – 2001A 2 NO SEP 2009 YES
160 GB CECHP01 2 NO NOV 2008 NO
80 GB CECHL01 2 NO OCT 2008 NO
80 GB CECHK01 2 NO AUG 2008 NO
80 GB CECHE01 4 YES AUG 2007 NO
60 GB CECHA01 4 YES NOV 2006 NO
40 GB CECHH01 2 NO MAR 2008 NO
20 GB CECHG01 2 NO NOV 2007 NO
20 GB CECHB01 4 YES NOV 2006 NO

 

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